building and leading the operating model for provider recruitment, onboarding, and readiness across Aetna’s interoperability portfolio
establishing and managing the tactical pipeline, worklists, content, operating materials, and execution tools needed to support provider onboarding at scale
leading and developing the team responsible for provider recruitment and onboarding execution, including regional 109-level roles
setting priorities, clarifying roles, and creating consistent operating rhythms across the team to ensure work is coordinated
driving provider movement through recruitment, onboarding, and readiness processes with strong operational discipline
partnering closely with provider-specific teams, Network, provider-facing teams, and internal stakeholders to align execution plans and remove barriers
creating visibility into work in flight, pipeline status, regional progress, handoffs, risks, and stalled work requiring intervention
guiding development of provider-facing content, work structures, and onboarding materials that support scalable execution
supporting onboarding and readiness efforts across both direct connect and non-EHR-specific site approaches
identifying workflow inefficiencies and process improvement opportunities that simplify work and improve provider and internal team experience
translating enterprise priorities into practical execution plans and team direction across provider onboarding and readiness work

10+ years experience in healthcare
experience with leading provider onboarding, provider operations, implementation, recruitment, or other related complex provider-facing execution work
experience leading teams and managing execution across multiple workstreams, markets, or portfolios
strong operating discipline, pipeline management, and execution leadership capability
ability to build process, content, and team structures in an evolving and highly matrixed environment
strong partnership, collaboration, and relationship management skills across operational, technical, and provider-facing teams
strong communication, prioritization, and people leadership skills appropriate for a senior Lead Director role

Lead Director, Interoperability Provider Recruitment and Onboarding

Key skills