Software Engineering Group Manager – Site Reliability Center

Role Overview

• Lead during moments that matter; own major incident response for high-impact (P1/P2) events, ensuring rapid resolution and clear communication
• Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams
• Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events
• Drive root cause and real fixes; champion a culture of accountability through deep root cause analysis; eliminate repeat issues by driving permanent, systemic solutions and turn data and trends into actionable improvements
• Shape reliability at scale; Define and evolve reliability strategy across availability, resiliency, and performance; lead improvements in uptime, MTTR, and overall system health and partner with engineering to embed reliability into system design
• Modernize operations; advance observability with best-in-class monitoring, alerting, and event management; leverage tools like Dynatrace, BigPanda, and Logscale to enable proactive detection and drive automation to reduce manual effort and create self-healing systems
• Ensure safe and reliable change; oversee change and release governance to enable fast and safe deployments; improve change success rates, reduce production defects, and lead post-release reviews that fuel continuous improvement
• Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock

Requirements

• 8+ years of related experience and 5+ years of management experience
• Proven leadership experience in Production Operations, SRE, or Infrastructure Engineering
• Deep expertise in incident, problem, and change management within complex environments
• Passion for building reliable, scalable, customer-centric platforms
• Track record of improving operational metrics and leading high-performing teams
• Strong executive presence and communication skills
• Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus

Tech Stack

• Cassandra
• ElasticSearch
• ETL
• Kafka
• Linux
• MongoDB
• Oracle
• Redis
• SQL

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• robust wellness program with financial incentives