Care Manager – Telephonic Nurse, Part Time

Role Overview

• Work-from-home in a remote setting as a telephonic Registered Nurse
• Ensure optimal continuity of care for patients transitioning into and out of services
• Be knowledgeable regarding post-acute levels of care
• Communicate with the CenterWell Home Health clinical team
• Facilitate patient follow-up for those in need of additional services
• Support patients who have been discharged or need post-acute services
• Navigate healthcare options, services, and resources
• Handle a variety of customer issues including complaints
• Make clinical determinations based on medical records and data
• Follow-up and track referral and admission outcomes
• Maintain performance objectives and patient satisfaction goals
• Assist in the admissions process as an ambassador for patients
• Participate in special projects as assigned.

Requirements

• Associates Degree required
• BSN preferred
• Compact state RN license required
• Business needs may require additional state licensures
• At least 3 years post-acute nursing experience
• Home health or hospice experience preferred
• Knowledge of home health, hospice, and palliative care services
• Analytical and problem-solving skills
• Excellent verbal and interpersonal skills
• Communication with empathy over the phone
• Must read, write and speak fluent English
• Current CPR certification.

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Other opportunities