About this role
Role Overview
- Responding to high volume of inbound client/customer requests
- Providing information and processing customer profile changes
- Documenting customer interactions
- Researching and resolving complex customer inquiries
- Determining root cause and resolving client/customer issues
- Serving as a team resource and mentor for new hires
Requirements
- High School Diploma or GED
- 4 – 6 years of related experience
Benefits
- Health/dental/vision
- Life insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) plan
- Employee Assistance Program
- Back-up Care for Children, Adults and Elders
- Health and wellness initiatives
- Wellness program to reduce insurance premiums