Global Payroll Senior Associate

Role Overview

• Manage global payroll mailboxes, responding to day-to-day and ad hoc queries promptly; take end-to-end ownership of issues, partnering with peers and Technology to resolve escalations under pressure
• Prepare and perform initial reviews of required deliverables, ensuring deadlines are met within agreed SLAs and best practice is applied to drive excellent client satisfaction
• Lead regular client calls to review contract performance and KPIs, provide service updates, manage out-of-scope work, and agree processes to onboard new locations and implement payroll changes
• Become proficient in the Global Payroll Platform (GPP), including new entity setup; deliver client/network training and demos; manage and develop junior team members (including SDC Kolkata) and liaise with the Mauritius GPP team on issues and enhancements, supporting BD where needed

Requirements

• Excellent written and verbal communication, with a diplomatic approach to resolving issues
• Strong time management; able to work under pressure and deliver to tight deadlines
• Comfortable prioritising multiple tasks, with a high level of attention to detail
• Self-motivated, able to use initiative, collaborate in a team environment, and motivate others

Benefits

• empowered flexibility and a working week split between office, home and client site
• private medical cover and 24/7 access to a qualified virtual GP
• six volunteering days a year