Warranty Engineer

Role Overview

• Execute warranty management processes including claim data analysis, debit management, contract review, part return analysis and lessons learned implementation for ride performance business accounts.
• Lead cross-functional team members in the effective and timely execution of core processes to reduce and warranty claims by improving products and processes.
• Serve as subject matter expert for warranty-related matters.
• Support development of initiatives for satisfactory compliance and continual improvement of CQI – 14 requirements.
• Work with global warranty data analytics team to ensure the acquisition, analysis, and management of warranty claim data.
• Analyze warranty data.
• Identify contributors to warranty claims.
• Review data with cross-functional team members to address findings from claim data analysis.
• Manage items to timely closure and statistically validate the effectiveness of countermeasures.
• Prepare analyses and reporting outs for stakeholders.
• Serve as lead warranty contact for warranty debits.
• Obtain, screen, and provide disposition of warranty debits.
• Lead resolution of debit discrepancies.
• Communicate pending debits to accounting and quality departments and plant management.
• Reconcile debits for accuracy.
• Track debits against claim and part analysis for accuracy.
• Manage warranty part return process.
• Coordinate retrieval of warranty parts from the field.
• Ensure parts are timely analyzed.
• Establish and lead reviews to address findings from analyses.
• Manage all items to timely closure and statistically validate countermeasures.
• Report outs as needed for internal and customer consumption.
• Assist in contract review process for establishing warranty terms and conditions.
• Provide past data and lessons learned to assist in disposition of proposed customer warranty terms and conditions.
• Lead the establishment of technical factors for assigned customer portfolio.
• Continually monitor performance and corrective actions to continually mitigate liabilities and reduce technical factors.
• Ensure lessons are captured in controlled documents.
• Participate in design reviews for all pertinent programs.

Requirements

• Bachelor’s degree in Mechanical, Industrial, or Automotive Engineering
• Four (4) years of experience as Quality Engineer or Warranty Engineer
• Required experience must have been in the automotive or auto parts manufacturing industry

Benefits

• Up to 10% domestic and international travel
• May partial telecommute 1-2 days per week