IT Support Specialist II

Role Overview

• Install, configure, deploy, and support software, hardware, and peripherals.
• Perform advanced networking (wired and wireless) and application troubleshooting.
• Maintain accurate ticket creation and resolution in the company Help Desk System; escalate tickets as required and update the knowledge base with proven resolutions.
• Create Active Directory accounts and maintain knowledge of AD security policies.
• Assign Microsoft products through the Microsoft administrative portal.
• Provide end-user support and training for PCs and mobile devices.
• Conduct J-Sox compliance auditing and reporting.
• Manage inventory and license compliance, including computer equipment lifecycle management; provide reports to management for budgeting purposes.
• Test and validate hardware and software changes prior to implementation on production systems.
• Document and maintain all desktop configurations and hardware/software installation procedures.
• Establish and maintain vendor relationships to ensure competitive pricing on all IT-related purchases.
• Communicate with end users about the problem-resolution strategy, prioritization, and scheduled completion.
• Deliver remote technical support for traveling sales, executive, and administrative users.
• Perform computer imaging and build to meet the needs of all business functions.
• Prepare reports for management to meet J-Sox requirements.
• Take a proactive approach to identifying and implementing operational enhancements.
• Participate in a rotating on-call schedule with the IT operations group.
• Assist Operations Support staff as needed.
• Cross-train with and provide support for other IT associates.
• Perform general housekeeping duties.
• Overtime and/or travel as necessary.
• Perform all other job-related tasks as assigned.
• Coordinate special projects as assigned by management.
• Adhere to all company policies and procedures, including IATF, ISO, and safety-related policies.

Requirements

• High school diploma or GED required.
• 2+ years of experience with installation, configuration, deployment, and support of software and hardware.
• Combination of post-secondary education and/or a minimum of two years of previous commensurate work experience.
• Advanced computer skills.
• Strong documentation skills for technical issues.
• Good problem identification and resolution skills.
• Effective communication and customer service skills.
• Ability to support associates with helpdesk issues at all levels of the organization.
• Excellent organizational, prioritization, planning, and administrative skills.
• Able to work well in a team as well as independently.
• Highly tactful and diplomatic with the ability to maintain confidentiality and make decisions regarding business impact.
• Able to adapt to changing needs in a fast-paced environment.

Benefits

• Comprehensive Health Benefits: Medical, dental, vision, and life insurance.
• Financial Security: Short-term and long-term disability coverage.
• Retirement Savings: 401(k) plan with a generous company match of up to 6%.
• Time Off: Generous paid time off, including vacation, sick leave, and holidays.
• Work-Life Balance: Paid maternity and paternity leave.
• And much more!