Create, maintain, and improve technical documentation for a complex IT environment
Work closely with engineers, developers, and system administrators to translate technical concepts into clear, accurate, and user-friendly documentation
Develop and maintain technical documentation including user guides, system manuals, standard operating procedures (SOPs), runbooks, and API documentation
Collaborate with engineers and SMEs across development, infrastructure, and security teams to gather information and ensure documentation accuracy
Document system configurations, deployment procedures, and operational workflows
Maintain version-controlled documentation aligned with system updates and releases
Support ATO and compliance efforts by producing and maintaining required documentation artifacts
Ensure consistency in terminology, format, and style across all documentation

7–9 years of experience producing technical documentation for IT systems or software development environments
Experience documenting Red Hat Enterprise Linux (RHEL) environments, including system administration procedures, configurations, and troubleshooting guides
Familiarity with UNIX/Linux command-line operations sufficient to understand and document technical processes
Proficiency with documentation tools (Confluence, SharePoint, or similar)
Familiarity with AWS cloud services, including hands-on documentation experience with EC2, and general exposure to the broader AWS ecosystem (S3, VPC, RDS, Lambda, etc.)
Experience with version control systems (Git)
Strong understanding of Agile/Scrum methodologies and ability to work within sprint-based delivery teams
Must be willing to work remotely
Active Secret clearance required; Top Secret preferred.
Ability to translate complex technical content for varied audiences (engineers, end users, leadership)
Strong attention to detail and excellent editing/proofreading skills
Must be able to work independently and collaboratively in a mission-focused environment

AWS Technical Writer

Key skills