Manage and maintain strong relationships with customers
Provide product training tailored to customer needs
Collaborate with Project Managers and Senior Consultants on larger, high-impact projects
Lead in resolving project and implementation challenges
Adhere to established escalation procedures to ensure smooth outcomes
Deliver engaging product training that enables customers to confidently adopt and use StarRez solutions
Partner with customers in an Outsourced Resource capacity, providing operational support and guidance
Support Project Managers and Senior Consultants in successful delivery of implementation, optimization, and consulting engagements
Troubleshoot customer and project issues
Create, maintain, and improve customer-facing and internal documentation, procedures, and knowledge resources
Execute functional testing of product features

2+ years of experience working in Higher Education Housing or Residence Life operations
Demonstrated experience as a StarRez Power User with strong functional knowledge of the platform
Proven ability to build trusted customer relationships through successful delivery of services or projects
Strong written and verbal communication skills, including experience facilitating meetings and presenting to a range of stakeholder groups
Strong analytical, problem-solving, and issue management skills, with the ability to prioritize and resolve complex customer challenges
Experience working with Student Information Systems (SIS), such as Banner, Oracle PeopleSoft Campus Solutions, or SAP Student Lifecycle Management.

Project Consultant

Key skills