Supervise and coordinate activities of the e-file teams to ensure optimal performance and productivity.
Develop and implement workflow strategies to improve efficiency and accuracy.
Set and monitor team Key Performance Indicators (KPIs) in alignment with departmental goals.
Provide leadership and development to team leads, including coaching, mentoring, and performance evaluations.
Manage department scheduling and delegate tasks to ensure coverage and timely task completion.
Collaborate with upper management to implement department strategies and process improvements.
Oversee hiring, onboarding, and training of new team members.
Handle performance management, including conducting reviews, managing corrective actions, and executing disciplinary measures as necessary.
Ensure compliance with all relevant company policies, procedures, and regulatory requirements.

Proven experience in team supervision or operations management, preferably in an electronic filing or related administrative environment.
Strong leadership and interpersonal skills, with the ability to motivate and guide team members.
Excellent organizational and time-management abilities.
Proficient in performance management and employee development practices.
Ability to make sound decisions in a fast-paced environment.
Familiarity with relevant software systems and tools used in electronic filing processes.

E-File Supervisor, Data Entry

Key skills