End-to-end service delivery: Every step of the customer journey: booking, MRI scan, blood draw, genetic input, results delivery, and the handling of medically significant findings. You own quality and consistency across all of it.
Partner network and capacity: Securing and managing scanner time, radiologist reads, and lab and phlebotomy capacity. Keeping utilization high and partner relationships strong.
Geographic expansion: Building a repeatable market entry playbook, starting with Germany. The goal is a model the next market can copy.
Unit economics and operational finance: Cost per scan, throughput, partner economics, and contribution margin above 30 percent. Current pricing is CHF 1,690 per 30-minute scan, with the ambition to drive all-in cost below EUR 1,000. You will also support Series A operational due diligence.
Team and operating cadence: Building the ops organization, hiring and upgrading the team, and running the internal rhythms that keep the business moving.
Operational compliance and clinical governance: In partnership with the CMO, including German HWG advertising rules and other regulatory requirements across markets.

Senior operations leadership in a scaling, multi-site or multi-country business
Proven at both running a tight operation and building new ones from scratch
Owns outcomes, not activity: makes and hits commitments, raises risks early
Builds systems and teams that run without them in the room
Comfortable operating in wartime: a scaling company entering new markets while raising capital, where the environment is not yet settled
Track record of hiring and upgrading teams, including handling underperformance directly
Swiss/EU/EFTA citizenship or valid Swiss work permit

A pivotal role in one of Europe's most ambitious health companies, with direct impact on the business from day one
Mission-driven work: help shift healthcare from reactive to truly preventive
Health-focused company culture: a complimentary yearly full-body health check-up, weekly CrossFit sessions with the team in Winterthur, and free healthy snacks in the office
Hybrid office setup in Winterthur, with in-office days on Monday, Tuesday, and Thursday

Chief Operating Officer

Key skills