AI Consumer Experience Manager
Hannover, Lower Saxony, Germany
Full Time
1 hour ago
No Sponsorship
Key skills
AICommunicationCollaboration
About this role
Role Overview
- Design, build and continuously optimize AI-powered service journeys for Sennheiser consumers
- Identify opportunities to automate the consumer journey
- Build scalable structures and automation for product and service knowledge
- Monitor AI performance and analyze unresolved consumer interactions
- Enable effective collaboration between people and AI
- Partner with Business IT, digital teams and external vendors
- Drive responsible AI adoption
Requirements
- Experience with AI-enabled customer service solutions such as chatbots, automation platforms
- Experience working with Zendesk
- Strong understanding of consumer journeys and omnichannel service ecosystems
- Ability to translate consumer and business needs into practical AI use cases
- Strong analytical skills and experience using KPIs and performance data
- Excellent English communication skills
- German language skills are an advantage
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development