About this role

Drive a unified, data-driven customer engagement strategy across omnichannel platforms
Identify customer pain points and design solutions to improve overall experience across touchpoints
Optimize CRM/CLM tools and digital platforms to improve customer interactions
Analyze customer, campaign, and sales performance data to generate actionable business insights
Collaborate with Brand Managers, Medical and Sales teams to implement integrated engagement strategies

Background in Marketing, Business, Life Sciences, Computer Science or similar
Experience in digital, analytics, customer experience, or omnichannel roles (healthcare/pharmaceutical industry is a plus)
Familiarity with CRM systems, marketing platforms, and analytics tools (Excel, dashboards, etc.)
Proven ability to turn insights into real impact
Experience working in cross-functional environments (sales, medical, marketing)

Customer Experience and Analytics Specialist

Key skills