About this role
Role Overview
- Providing multi-channel support and advice to resolve customer queries via phone, email, and online chat
- Investigating and troubleshooting issues across a variety of software products
- Gaining detailed knowledge of our products, brand and customer base
- Communicating effectively with colleagues and customers across the business
- Providing exceptional customer service to our customers
Requirements
- Customer service or support experience, ideally in software support
- Confidence handling customer calls & an ability to interact positively with customers at all levels
- Strong problem-solving skills
- Attention to detail and accurate record-keeping skills
- Ability to learn new software systems quickly
- Collaborative approach and willingness to ask questions
- Good computer skills
Benefits
- Full training will be provided on the products
- Supporting customers via telephone, email, and online chat
- Collaborative team environment