Design and implement digital adoption initiatives to ensure that the organization is getting the most out of digital business process tools and assets.
Help the business drive adoption and engagement with enterprise software.
Work closely with stakeholders throughout the organization, including ET&D management, to develop and execute digital adoption training programs with a strong focus on employee development and end-user experience.
Collaborate with business, technical, and ET&D partners to ensure timely delivery of software readiness, training, and communications.
Utilize instructional design methodology to design software training using the digital adoption platform.
Assess needs and use cases for digital adoption platforms, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes.
Collaborate with management and instructional designers, measure and evaluate the impact of solutions using analytics tools in the DAP platform.
Seek feedback and obtain consensus across stakeholders from project initiation through final approval.
Create and maintain DAP processes, standards, procedures, and project plans.
Troubleshoot and maintain DAP implementations over time.
Collaborate with DAP vendor to ensure the organization is using all features available in the DAP development tool.

Bachelors Equivalent combination of education and experience
Required 7-9 years Business systems operations
Preferred 1-3 years Digital Adoption Platform implementation
Preferred 1-3 years Supervisory
Experience working in a deadline-driven environment, with attention to detail, and the ability to multitask/prioritize a workload of competing priorities
Ability to independently manage several projects simultaneously and operate under tight deadlines
A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers, and management
Strong organizational skills with a high attention to detail
Strong analytical and problem-solving skills
Instructional design or learning and development experience (certifications preferred)
Proficiency in Microsoft Word, Excel, and PowerPoint
HTML, CSS, and/or JavaScript experience desired
UX background desired
Familiarity with Workday, Salesforce, SumTotal, Guidewire or other enterprise software preferred

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

Digital Adoption Platform Designer

Key skills