Problem resolution for software and hardware issues.
Managing all support requests through to resolution.
Maintaining documentation.
Ensure compliance to all IT support procedures.
Maintaining appropriate user access to application software.
Perform user account administration.
PC / Mac operating system builds.
Training with in house workflow system.
Ensuring all boardrooms are switched on and working every day.
Training new starters in email platform, workflow system and server access.
Registering new users and basic in house training on internal systems (Havas specific training only, not application training)

A genuine passion for Information Technology is a must.
Excellent written and verbal communications skills
Experience in a customer service role would be highly regarded
Good analytical and problem solving skills
Ability to build and maintain good relationships, both with clients and within the agency
Self motivated, team player, flexible, tolerant, enthusiastic and fun
Basic to good understanding of all products to be supported.
Apple, Windows, Server, network administration and troubleshooting skills

We have active social teams who organise ad-hoc events within the agency teams
We have an excellent Salary Sacrifice scheme
We recognise, acknowledge and celebrate the value and contributions staff have shown at various tenure milestones.
Summer Fridays, allowing you to finish at 3pm on a Friday once all work is complete
Free yearly flu shots for all staff
Health and Wellness discounts
Employee Assistance Program (EAP): a confidential counselling, coaching and wellbeing service that’s free of charge, and it’s not only available to you, but also to your immediate families
Birthday Leave: It’s your special day
have it off on us!
Community Service leave & Volunteer Leave
We also have generous parental leave. We offer 12 weeks’ paid leave for the primary carer, plus an additional one week per full year of service. We also provide subsidised childcare.

Junior IT Support Analyst

Key skills