Key skills
VoIPCRMCommunicationNegotiation
About this role
Role Overview
- Perform receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member.
- Make outbound follow-up calls to qualified leads (no cold calling).
- Gather complete and accurate information from callers and process client sign-ups.
- Answer a high volume of inbound calls following a structured script.
- Ensure timely and consistent follow-up to maximize successful signings.
- Meet monthly KPIs related to call volume, follow-up activity, and completed sign-ups.
Requirements
- Minimum of 1 year of experience in client-facing roles or customer service.
- Strong organizational and time-management skills.
- Excellent verbal and written communication in English and Spanish.
- Ability to handle multiple tasks and prioritize effectively.
- Detail-oriented with a high level of accuracy.
- Problem-solving and negotiation skills.
- Comfortable working with CRM systems and VoIP tools.
- Professional demeanor and client-focused mindset.
Tech Stack
- VoIP
Benefits
- Competitive salary.
- Paid Time Off.
- Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.