Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
Schedule appointments for patients with the internal team and/or external provider offices
Manage work through multiple portals required to access all relevant patient data
Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
Manage sms and email queues as assigned for incoming and outgoing patient communication
Able to communicate with members in a language with or without the use of translation services
Manage basic office functions such as faxing, voicemail, and mail
Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
Able to educate patients on basic healthcare terminology and topics
Pre-visit prep: assist with confirmation calls, rescheduling, and chart prep
Post-visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform.
Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
Other duties as assigned

Must reside in Greater Los Angeles area to fulfill occasional onsite requirements
Must be fluent in Spanish
Minimum of high school diploma or GED; Associate's degree or higher preferred
At least one (1) year of healthcare related experience
Reliable transportation and willingness to travel to office locations and provider sites as needed
Ability to keep a high level of confidence and discretion when dealing with sensitive information
Ability to prioritize and effectively multi-task
Excellent organizational skills and strong attention to detail
Excellent analytical critical reasoning
Effective interpersonal/professional communication skills with patients, peers, providers, health plans or other internal/external colleagues
Excellent customer service skills
Ability to work independently with limited supervision
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)
You have at 2+ years of IPA/MSO/HP experience, or general healthcare experience
Medical Assistant certification
Call center or sales experience
Electronic medical record and/or practice management system experience
You thrive in a fast-paced environment
You are self-driven, a quick learner, patient, and able to work with people of different personalities

This role follows a **hybrid **work structure where the expectation is to work onsite 3 days and 2 work from home 2 days on a weekly basis, Monday through Friday, standard business hours.
The home office for this role is located at 328 S. First St. #F Alhambra, CA 91801.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com** **to request an accommodation.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Health Navigator, Bilingual Spanish

Key skills