Serves as a consumer contact for Land O’Lakes brands, providing timely, professional support through phone, email, live chat, and written correspondence
Responds to consumer questions, complaints, and feedback related to products, recipes, promotions, and food safety
Accurately documents each interaction

2 or more years of experience as a consumer relations representative or similar service work experience
Strong communication, sound judgment, empathy, and a commitment to positive consumer experiences
Comfortable using Windows-based systems, Microsoft Office, CRM tools, communication platforms, knowledge databases, and web-based applications
Ability to navigate multiple screens, learn new technology quickly, and troubleshoot basic issues
Must be able to work independently in a remote environment while staying connected and collaborative with the team
Preferred Education: BA/BS in Consumer Studies, Business, Food Science or equivalent work experience in Food related field.

Dairy Foods Consumer Affairs Representative

Key skills