Support operational health and day-to-day performance of airline inventory and bookings systems
Monitor bookability, latency, shopping behavior, and operational metrics to help identify issues and trends
Assist with bug triage, escalation tracking, and operational investigations across booking environments
Support testing, validation, and ongoing QA of new features, supplier integrations, and configuration changes in staging and production environments
Help maintain fare mapping, supplier configurations, and manage various tenant configurations across booking systems
Support NDC integrations and supplier connectivity initiatives to improve inventory quality and coverage
Assist with maintaining the Product Ops Intake Board and coordinating incoming operational requests
Collaborate with Customer Service, Product, Engineering, Commercial, and external providers to support issue resolution and operational improvements
Help maintain operational documentation, playbooks, workflows, and alerting processes
Use dashboards, reporting tools, and AI-assisted technologies to surface trends, improve workflows, and support operational decision-making
Assist stakeholders with supplier-related inquiries, fare discrepancies, and inventory investigations
Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories
Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams.

High School Diploma, GED or equivalent certification
At least 1 year of experience in product operations, travel operations, air supply or technical program management
At least 5 years experience in air travel and with air travel providers Sabre, Amadeus, Travelport, Aggregators, New Distribution Capabilities (NDC), or Airline Reporting Corporation (ARC)
1+ year of experience with tools like Jira, Confluence, Amplitude, Datadog, AI technology, AWS, BigQuery
1+ year of experience with Google Suite
1+ year of experience with SQL and experience analyzing data to inform decisions
1+ year of experience with branded fares, ancillaries, API-based integrations and XML or JSON protocols
Curiosity around automation, AI-assisted operational tooling, and operational process improvement
Strong verbal and written communication skills and cross-functional collaboration experience
Strong judgement, organizational skills, and ability to prioritize in an ambiguous and autonomous environment.

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Associate, Product Operations – Flights Inventory

Key skills