Senior Workers Compensation Representative

Role Overview

• Complete investigations and make decisions and recommendations for claims with varying levels of severity and complexity across multiple jurisdictions.
• Establish and update estimates to reflect exposure.
• Develop and employ creative resolution strategies.
• Implement proactive action plans and resolution strategies created in partnership with customers, fronting carriers, and stakeholders.
• Communicate claim status efficiently and effectively with all parties, which may include business partners, injured employees, medical providers, and legal counsel while utilizing various digital channels, actively listening, and processing information.
• Maintain open lines of communication and anticipates touchpoints to engage the customer so they are kept apprised of any changes on each claim and to discuss strategies.
• Provide quality customer service, ensure file quality, timely coverage analysis, and communication with the customer based on application of policy information to facts or allegations of each case.
• Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, as well as adhering to fronting carrier handling requirements.
• Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively resolve claims.
• Maintain and document claim file activities in accordance with established procedures and customer/fronting carrier expectations.
• To perform the essential functions of the job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.

Requirements

• Bachelor’s Degree.
• Three Years of Workers Compensation claim handling.
• Experience with compensability investigations, proactive return to work strategy, medical management, complex injury management, initiative-taking resolution tactics, litigation management and extensive jurisdictional knowledge.
• Strong evaluation, critical and analytical skills, with the ability to review information from multiple sources to accurately achieve optimal claim outcomes and determine appropriate next steps.
• Understanding of Fronting Carrier relationship and reporting requirements.
• Able to make independent decisions while working in a high volume, fast paced environment managing multiple priorities while facing ambiguity.
• Develop and build strong working relationships with both internal and external business partners.
• Provide excellent customer experience by communicating effectively, verbally and written.
• Demonstrate coaching, influence, and persuasion skills.
• Able in a team environment while adapting and championing change in an agile environment.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
• When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.