Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion
Cultivate restaurant relationships and drive growth
Develop a solid understanding of Grubhub's products and services
Manage a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients
Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners
Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement
Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments
Maintain accurate and up-to-date records of client interactions
Participate in training sessions and workshops to enhance product knowledge and sales skills
Proactively seek opportunities to contribute to team goals and initiatives

Bachelor’s Degree or equivalent years of experience and High School degree/GED required
2-4 years of Sales or Account Manager experience
Experience working with (or selling to) restaurant owners is a major plus
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
Experience with Salesforce.com or similar CRM is a plus
Native-level fluency in English is required
Candidates fluent in Mandarin or Spanish are strongly preferred
Ability and desire to do whatever it takes to find solutions for restaurants
Strong verbal and written communication skills
Confident making outbound dials on the phone
Proven track record of success in meeting and exceeding goals
Impeccable organizational skills

Account Manager, Merchant Accounts

Key skills