Provide administrative and operational support to the Claims team
Maximize operational productivity and profitability by adapting procedures and equipment
Optimize internal productivity capacity property appraisal activities and operations
Participate directly in achieving the department’s service quality objectives
Serve as a technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes
Tailor your approach as needed to solve technical problems
Help develop and improve methods and procedures
Receive and distribute home insurance appraisal files
Assign mandates to appraisers based on their workload and expertise
Contact clients to schedule appointments and optimize appraiser routes based on the location of the files
Analyze the team’s operational capabilities and communicate issues or challenges, as applicable
Use work tools such as Outlook and Excel for daily capacity management
Work with specialized systems, including XactAnalysis, the register, and occasionally the INDM system
Help practitioners follow your unit’s processes and use its business solutions, tools and systems
Help support the continuous improvement of your unit’s activities.

General college diploma in a related field
A minimum of two years of relevant experience
Knowledge of French is required for positions in Quebec
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Knowledge of the Microsoft Office suite
Knowledge of the INDM system

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

Property Appraisal Dispatch Technician, Claims

About this role