About this role
Role Overview
- Develop and implement comprehensive customer training programs tailored to the needs of diverse customer groups.
- Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials and resources.
- Deliver training sessions through various modalities including in-person, virtual, and e-learning platforms to ensure accessibility and effectiveness.
- Evaluate the effectiveness of training initiatives through feedback and performance metrics, continuously improving content and delivery methods.
- Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.
Requirements
- 5+ years of experience in customer training or related roles with a proven ability to design and deliver effective training programs.
- Minimum of 2 years of experience with instructional design principles and adult learning methodologies to create engaging and impactful training content.
- Minimum of 2 years of more experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms to facilitate diverse training delivery.
- Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements.
- Bachelor’s degree in Engineering, or a related field.
Benefits
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays