Own the onsite event technology portfolio end-to-end — define vision, strategy, and roadmap for tools supporting check-in, badging, appointments, lead capture, and accommodation integrations.
Drive global governance and standard configuration — establish scalable setup patterns, operating standards, and release readiness to enable consistent delivery across regions while accommodating local requirements.
Lead stakeholder discovery and prioritization — partner with event organizers, service lines, and delivery teams to capture needs, translate them into product requirements, and balance demand against capacity and impact.
Manage vendor relationships and platform performance — oversee partner engagement (including support/escalations), uptime, SLAs, licensing, and continuous improvement across the onsite toolset.
Enable adoption through training and change management — build onboarding, communications, and self-service guidance to improve user confidence and reduce reliance on reactive support.
Strengthen data, reporting, and integrations — improve data quality and reporting for onsite operations and outcomes, and coordinate integrations across registration, appointments, lead capture, and downstream analytics/CRM workflows.

Relevant experience in product management, product ownership, or a closely related role in technology-enabled services
Hands-on experience with Cvent family of products (e.g., OnArrival, JiffleNow, iCapture) and/or event operations.

Product Manager – Onsite Event Technologies

Key skills