Senior Project Manager – Gestionnaire de projets senior

Role Overview

• Lead complex, multi stream or multi project programs across enterprise ERP implementations
• Engage with client leadership to ensure alignment on delivery strategy, implementation sequencing, and prioritization decisions.
• Own integrated delivery planning across multiple workstreams, vendors, or delivery teams
• Drive portfolio level risk management, proactively identifying systemic risks and mitigation strategies
• Mentor Level I and Level II project managers, providing coaching on delivery excellence and client engagement
• Influence PMO governance, standards, and methodology improvements across Professional Services
• Support executive level reporting, forecasting, and delivery performance analysis
• Manage end to end delivery of client projects, including scope definition, planning, execution, monitoring, and closure
• Develop and maintain detailed project plans, schedules, budgets, and risk registers for ERP implementation and consulting engagements
• Serve as the primary day to day point of contact for clients on assigned projects, ensuring clear communication and expectation management
• Coordinate cross functional resources across Professional Services, Development, PMO, and Support to meet project deliverables
• Identify, assess, and proactively mitigate project risks, issues, and dependencies, escalating when required
• Track and report on project status, financials, and milestones using standard PMO governance and reporting tools
• Support user acceptance testing (UAT), go live readiness, and post implementation transition activities
• Contribute to continuous improvement of project delivery methodologies, templates, and best practices

Requirements

• Bachelor’s degree in Business, Information Systems, Project Management, or a related field, or equivalent professional experience
• PMP certification or equivalent project management certification is considered an asset
• Formal training in Agile, Scrum, or hybrid delivery methodologies is considered an asset
• 7+ years of experience leading complex ERP programs or portfolios
• Proven experience managing client-facing projects with multiple stakeholders
• Experience delivering ERP, SaaS, or complex technology implementations
• Strong understanding of project financials, scope control, and delivery governance
• Experience with retail, wholesale, or supply chain ERP implementations (preferred)
• Exposure to global or multi-client delivery environments (preferred)
• Experience working within a PMO-driven organization (preferred)
• Strong project planning and execution skills
• Client-facing communication and stakeholder management
• Risk identification and mitigation
• Cross-functional coordination and collaboration
• Financial tracking and budget management
• Organizational and prioritization skills
• Problem solving and critical thinking
• Ability to manage multiple projects and priorities
• Effective use of Microsoft Copilot for analysis, drafting, and reporting
• Data-informed decision making using AI-supported insights
• Digital fluency and adaptability in cloud ERP environments
• Continuous improvement mindset
• Attention to detail and accountability
• Professional judgment and resilience
• Ability to manage escalation efficiently
• English proficiency (spoken and written): Required due to regular communication and collaboration with clients and partners in other provinces of Canada and the United States.

Tech Stack

• Cloud
• ERP
• PMP

Benefits

• Health coverage (medical, dental, disability, and life insurance)
• Wellness program (gym membership reimbursement)
• Professional growth (training platforms, career development fee subsidy, etc.)
• Company events
• Referral program
• Flexible schedule