Authorization Specialist

Role Overview

• Review and process authorization requests accurately and efficiently
• Verify customer information and supporting documentation for completeness
• Communicate with clients, providers, vendors, and internal departments regarding authorization requirements
• Monitor pending authorizations and follow up to ensure timely resolution
• Maintain accurate records and update authorization status in company systems
• Respond to customer inquiries via phone, email, and online communication platforms
• Ensure all authorizations comply with company policies and regulatory requirements
• Escalate complex or urgent cases to the appropriate department when necessary
• Prepare reports and maintain confidential documentation
• Perform general administrative duties and other tasks assigned by management

Requirements

• High school diploma or equivalent (Associate's degree is a plus)
• Previous experience in customer service, administrative support, insurance, healthcare, finance, or authorization processing is preferred but not required
• Strong attention to detail and excellent organizational skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and data entry applications
• Ability to work independently and manage multiple tasks in a remote environment
• Strong problem-solving and critical-thinking abilities
• Reliable high-speed internet connection and a dedicated home workspace

Benefits

• Competitive salary
• Fully remote work environment
• Paid training
• Paid time off (PTO)
• Health, dental, and vision insurance
• 401(k) with company match
• Flexible work schedule
• Employee Assistance Program (EAP)
• Career advancement opportunities
• Performance-based bonuses
• Ongoing professional development and training