Deliver timely and accurate responses to enquiries across MI channels, ensuring a consistent, high-quality customer experience across all interactions.
Tailor responses to customer needs using approved resources while maintaining scientific integrity and compliance.
Develop clear, balanced, evidence-based MI responses for medical review and approval.
Identify and report adverse events and product complaints in accordance with company procedures.
Accurately document enquiries, responses and activities in MI systems to support data integrity and audit readiness.
Collaborate with Medical Affairs, Marketing, cross-functional, and global MI teams to ensure smooth execution of MI services, activities, and delivery of initiatives.
Contribute to MI insights reporting to inform decision-making, including analysing MI enquiry trends to identify emerging insights, unmet needs, and opportunities to enhance QUM and contribute to strategy.
Contribute to MI content planning and product launch readiness, including content preparation and systems maintenance.
Support responsible adoption and use of digital/AI-enabled, automation, and optimisation solutions in line with governance.
Support Medical Affairs activities as required, including internal training, and promotional/medical education material review.
Maintain audit and inspection readiness across all responsibilities, including support during audits as required.
Deliver or assist with additional activities or projects as assigned by manager.

Tertiary qualification in life sciences, pharmacy, pharmaceutical sciences, or related discipline.
2-3 years’ experience in medical information, medical affairs, or pharmaceutical industry.
Strong scientific acumen with the ability to interpret and communicate complex information clearly to diverse audiences.
Customer-focused mindset with strong problem-solving and execution skills.
Demonstrated experience in digital/AI, automation, or process improvement.
Ability to manage competing priorities, work independently and deliver to deadlines.
Strong written and verbal communication skills, with the ability to collaborate across functions.
Familiarity with Medicines Australia Code of Conduct is preferred.

Medical Information, Operations Associate

Key skills