Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
Reproduce and isolate issues in lab environments for deeper analysis.
Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
Conduct root cause analysis and recommend corrective actions.
Develop and maintain knowledge base content to enhance team efficiency and customer support.
Participate in a global on-call rotation to support critical issues.
Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
5+ years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.
Ability to develop structured technical documentation and communicate effectively with technical teams.
Experience working independently and in diverse, global teams.
Good soft skills and perform well under pressure.
Scripting experience, particularly with Shell or Python.
Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
Cisco or Nokia IP certifications

On site, hybrid or remote work arrangements, based on the business requirements
Life and medical insurance, plus an annual medical check-up program
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Group pension plan and incentive programs to support long-term financial security
Ticket restaurant e-card
Company bus transportation and company-provided mobile device with subscription
Referral bonus for recommending qualified candidates
Well-being programs to support your mental and physical health
Personal Support Service 24/7
a confidential support channel open to all Nokia Employees and their families in challenging situations
Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
A learning culture that promotes continuous personal and professional growth – for your role and beyond

FN TEC Engineer

Key skills