Senior Product Designer

Role Overview

• This position leads the definition and design of intuitive, accessible, and outcome-driven product experiences across Follett Software’s portfolio, setting the bar for design quality, modeling strong product design practice, and influencing how the team approaches discovery, framing, and delivery.
• The Senior Product Designer is a core part of the product trio and partners closely with Product Managers and Engineers to understand educator workflows, frame the right problems, and deliver solutions that are valuable to customers, usable in the real world, feasible to build, and effective for the business.
• As a senior contributor, this designer also helps shape design team standards, mentors designers, and brings strategic perspective to complex, ambiguous problems across the portfolio.
• This role carries elevated product design accountability. The Senior Product Designer is expected to shape discovery, workflows, interaction models, usability, and experience quality from concept through launch, while influencing how the broader team approaches design quality, tradeoffs, and decision-making.
• Success in this role requires sophisticated judgment, deep collaboration, comfort with ambiguity, and a pragmatic mindset that values speed, learning, and iteration over perfection.
• This role also contributes to modern AI-enabled product work, including trust patterns, fallback behavior, prompt-aware experiences, and the responsible use of AI tools to accelerate research, synthesis, prototyping, and design iteration while maintaining strong human accountability.

Requirements

• Bachelor’s degree or equivalent experience in Product Design, UX Design, Human-Computer Interaction, Interaction Design, Graphic Design, Psychology, or a related field, with 5+ years of relevant product design experience required, including a portfolio demonstrating leadership on complex, multi-stakeholder initiatives.
• Demonstrated ability to contribute to and evolve design systems, including advocating for new patterns, driving governance, and ensuring cross-product consistency at scale.
• Demonstrated experience designing digital product experiences in a SaaS, platform, or workflow-heavy software environment, with a strong portfolio showing problem framing, workflow design, interaction design, visual design, and shipped product outcomes.
• Strong ability to work as part of a product trio (Product Design, Product Management, and Engineering), collaborating effectively with Product Managers and Engineers to discover, design, ship, and improve products, including the ability to influence how the trio operates by pushing for earlier design involvement, stronger discovery practices, and better decision documentation.
• Proficiency with Figma and modern design and collaboration tools, along with experience using AI tools responsibly to accelerate research synthesis, ideation, prototyping support, and design iteration.
• Experience conducting or synthesizing usability testing, customer research, behavioral analytics, and other product signals to inform decisions and improve experiences before and after launch.
• Expert understanding of information hierarchy, interaction design, and accessibility, including the ability to set accessibility standards for a team and advocate for inclusive design practices with engineering and product partners, and exceptional communication skills for explaining rationale, tradeoffs, and recommendations across Product, Engineering, GTM, and leadership audiences.
• Experience working on platform-level or multi-product design challenges where decisions have broad downstream impact, and a track record of influencing strategy through design-led discovery.
• Demonstrated ability to lead design critiques, establish feedback norms, and coach other designers informally or formally, contributing to a culture of craft, learning, and high standards.

Benefits

• Fully remote work,
• Subsidized healthcare plans,
• Company-paid disability and life insurance,
• Robust Paid Time Off,
• Retirement savings with employer match,
• Flexible Spending Accounts for healthcare and dependent care,
• Optional supplemental coverages,
• Meaningful recognition and tangible rewards