The Membership Associate processes and maintains documentation related to PO participation and health plan enrollment.
Inputs and updates client data in the customer relationship management software.
Maintains accuracy of membership roster for select physician organizations.
Independently administers several assigned responsibilities, ensuring excellent customer service for both internal and external clients.
Submit and monitor practice and physician applications and terminations; follow up as needed.
Collaborate with practice coaches to obtain accurate data for enrollment.
Compile and maintain current and accurate data for all providers in databases and online systems.
Maintain strict confidentiality of sensitive physician information and membership documentation.
Communicate with practices on a regular basis for physician updates, information requests, and general upkeep.
Communicate with health plan representatives on outstanding issues.
Collaborate with Market Operations Managers and Operations Consultants to reconcile physician lists and administrative payments.
Work alongside the membership team and Operations Manager to streamline and optimize current processes.
Attend mandatory and routine meetings as required.
Perform other duties as assigned. Maintain flexibility to pivot and meet shifting or dynamic business needs.

High School Diploma required.
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
Excellent time management, project management, organizational and communication (written and verbal) skills.
Ability to work independently and proactively to identify and complete tasks on-time. Capable of prioritizing work and managing multiple priorities.
Ability to interact effectively with external and internal customers and possess a professional business manner.
Must be a team player and operate in a collaborative working environment.
Adept with computers and software applications; aptitude for learning new technology.

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!

Membership Associate

Key skills