Frontline technical support including documenting, troubleshooting, resolving and prioritizing incoming help desk requests
Providing end users with technical support of company computers, applications, printers, telephones, and other related technologies.
Primary contact to resolve hardware/software/network problems reported to the Help Desk by phone, e-mail, or in person.
Provide support of Microsoft productivity applications and operating systems as well as other business applications.
Provide Hardware/Software support and maintenance for all laptop/desktop computers
Participate in projects to facilitate improvements to business processes and/or infrastructure.
Responsible for IT asset tracking, supply orders, assist with selection of new hardware, and evaluation of new software
Provide support for mobile devices and other equipment used for data collection in production areas

1-5 years recent IT support experience in a networked computer environment
Familiar with various computer hardware, network printers, Windows operating systems and Exchange Server
Exposure to networking tools and topologies such as TCP/IP, VPN, and Wi-Fi
Experience with Remote/Home office support challenges
Strong time management skills, able to multitask and set priorities
Strong interpersonal skills, ability to work harmoniously with people at all levels within the organization and be customer-focused
Fine attention to detail and quality of work
Solid problem solving and root cause analysis skill
Willing to occasionally travel to remote sites in the US and Canada as required
Bachelor’s degree in Information Technology or related field
Technical certifications a plus.

Service Desk Analyst

Key skills