Business Operations Manager

Role Overview

• You coordinate our partners (e.g., payment service providers and sales partners) and resolve issues independently
• You work closely with Logistics and Customer Success and ensure that nothing falls through the cracks
• You free up the executive team and take full ownership of operational tasks
• You bring structure when things become unclear and drive initiatives to completion
• You take on escalation cases and resolve them pragmatically

Requirements

• You have experience in Operations, Business Development, or a comparable role
• You don’t get flustered, even when multiple topics are active at once
• You work independently and don’t need step-by-step instructions for every task
• You follow through on issues, even when they become difficult
• You communicate clearly and can assertively request what you need
• You have a good sense for numbers and an understanding of how things are connected
• You want to take responsibility rather than just support others
• Experience in payments or POS is a plus but not required
• Very good German language skills

Benefits

• Direct collaboration with the executive team
• A small team with low hierarchy
• Remote-first
• High degree of autonomy and responsibility
• Modern equipment
• Company pension plan with employer contribution
• Choice of Deutschlandticket, Pluxee benefits, home-office allowance, Urban Sports membership, or childcare subsidy