Partner with Account Executives throughout the sales cycle to assess prospect challenges, think critically to devise solutions, and strategize how to present that information
Generate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences
Investigate prospects' technical landscape to provide seamless integration recommendations
Support prospects from initial scoping through to successful handoff to our post-sales teams
Play a major role in helping to close SaaS deals in the APAC market
Serve as a trusted technical advisor to a named book of customers, as well as supporting the broader APAC base on a project basis
Become a subject matter expert across all aspects of Iterable – APIs, integrations, mobile SDKs, data flows and Iterable’s own AI models
Present solutions and opportunities to utilize Iterable more effectively, translating customer use cases into account strategies
Identify and articulate upsell and expansion opportunities by analyzing customers' tech stacks and future initiatives
Resolve complex technical challenges involving advanced marketing architectures
Work closely with Customer Success Managers to advocate for customer needs and drive successful outcomes

4+ years in a technical pre-sales and/or post-sales solutions role, preferably in SaaS and/or MarTech
Demonstrated ability to operate across both pre-sales and post-sales motions, or strong depth in one with genuine appetite to grow into the other
Technically curious and self-motivated – passionate about learning and applying new skills
Deep knowledge in any of the following areas, particularly in the MarTech/AdTech ecosystem: APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, SQL
Experience with LLM platforms such as Claude Code or Cursor
Familiarity with mobile-specific development (Swift, Java, Kotlin, React Native) is a plus
Demonstrable strong verbal and written communication skills – equally confident presenting to a CMO and whiteboarding with a developer
Team player willing to constantly iterate and drive results
Based in Sydney, Australia, with willingness to travel across APAC for customer on-sites, conferences, and team events (~25%)
Experience in marketing automation or email marketing, cloud-based platforms, or custom integration work is a bonus.

Competitive salary & meaningful equity
General Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans
Superannuation
28 days of Annual Leave
Balance Days (additional paid holidays)
Complete laptop workstation

Solutions Consultant, Architect

Key skills