Billing Specialist

Role Overview

• Process and review invoices to ensure accuracy and compliance with company policies and applicable regulations.
• Analyze billing data to identify discrepancies, errors or areas for improvement.
• Perform reconciliations between billing systems, payment platforms and accounting records.
• Investigate and resolve invoice related issues, including customer disputes and billing errors.
• Provide support to internal and external customers on invoice related issues, providing clear and timely responses.
• Collaborate with sales, finance and operations teams to resolve complex billing issues.
• Prepare periodic reports on billing status, collection metrics and key trends.
• Analyze historical data and projections to identify patterns and opportunities for improvement.
• Provide insights and recommendations based on data analysis to optimize billing processes.
• Ensure billing processes comply with applicable tax and accounting regulations (VAT, GST, etc.).
• Collaborate with compliance and audit teams to ensure billing operations are aligned with local and international regulations.
• Identify opportunities to automate and optimize billing processes, reducing manual errors and improving efficiency.
• Participate in projects to implement new billing tools or systems.
• Document billing processes and procedures to ensure consistency and transparency.
• Work closely with finance, technology and operations teams to ensure billing data integrity.
• Support the integration of new customers or products into billing systems.
• Participate in interdepartmental meetings to align processes and resolve billing-related issues.
• Monitor customer balances and aging reports.
• Follow up on outstanding invoices and collection activities.
• Investigate unapplied payments and account discrepancies.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration or related field.
• Minimum 3-4 years of experience in billing, accounting or financial analysis roles, preferably in payment processing companies, fintech or financial sectors.
• Experience managing billing systems and payment platforms.
• Basic knowledge of tax and accounting regulations.
• Proficiency in invoicing and ERP tools.
• Advanced knowledge of Excel
• Familiarity with payment platforms and automated billing systems.
• Excellent analytical skills and attention to detail.
• Effective communication skills to interact with customers and internal teams.
• Ability to solve problems proactively and under pressure. Continuous improvement and teamwork-oriented mindset.
• English (written and spoken)

Tech Stack

• ERP

Benefits

• Medical insurance
• Paid Vacation Time, Paid Sick Time.
• Hybrid working environment.