Systems Analyst – Support and Projects

Role Overview

• Provide technical support and assistance to clients by analyzing and resolving incidents.
• Investigate issues in applications, integrations, and databases.
• Log, track, and prioritize support tickets, ensuring SLA compliance.
• Identify root causes of issues and propose corrective and preventive actions.
• Support onboarding of new clients, modules, and features.
• Perform system configurations, parameterizations, and validations.
• Gather requirements from clients for minor enhancements and improvements.
• Prepare functional and technical documentation.
• Support user acceptance testing and validation of new features.
• Act as a liaison between clients and the development team.
• Monitor project execution, tracking schedules and deliverables.
• Deliver system training and presentations to users when required.
• Contribute to continuous improvement of support and implementation processes.

Requirements

• Bachelor’s degree completed or in progress in Computer Science, Information Systems, Software Engineering, Computer Engineering, or related fields.
• Experience providing support for enterprise systems.
• Proficiency in SQL for queries and data analysis.
• Knowledge of REST APIs and system integrations.
• Strong problem-analysis and investigative skills.
• Good verbal and written communication skills.
• Organized with the ability to manage multiple tasks simultaneously.
• Experience with ticketing and activity-tracking tools.
• Experience with enterprise system implementations (plus).
• Knowledge of SQL Server databases (plus).
• Experience with integrations using APIs (plus).
• Familiarity with software development (C#, JavaScript, Python, or similar) (plus).
• Knowledge of industrial, logistics, or mining business processes (plus).
• Experience with agile methodologies (Scrum or Kanban) (plus).
• Familiarity with tools such as Azure DevOps, Jira, Git, or similar (plus).
• Technical English for reading documentation (plus).

Tech Stack

• Azure
• JavaScript
• Python
• SQL

Benefits

• Competitive compensation;
• Cost-sharing health plan;
• Cost-sharing dental plan;
• Meal and/or food allowance with no payroll deduction;
• Transportation allowance or company-provided transport;
• Life insurance;
• Gympass;
• Vitta (health and wellness);
• Partnerships with educational institutions offering discounts for employees and dependents;
• Discounts at partner stores and services;
• Ongoing professional development;
• Collaborative work environment.