Healthcare Call Center Representative

Role Overview

• Handle telehealth-based phone calls and email inquiries.
• Answer questions about services, provider availability, insurance coverage, visit costs, etc.
• Assist patients in scheduling appointments for virtual consultations with healthcare providers.
• Provide technical assistance in enrolling, scheduling, joining telehealth visits, reviewing account information, etc.
• Investigate patient reports of incorrect costs, refund requests, insurance coverage, etc. and escalate cases to billing department.
• Gather patient feedback on provider quality, ease of use of self-service options, visit connectivity, etc.

Requirements

• High school diploma, GED, or college degree.
• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
• Availability to work weekends.
• Successfully completed a 3-week virtual training class and 1 week of Nesting.
• Great problem-solving skills.
• Ability to effectively multi-task.
• Excellent communication skills.
• Successful completion of a background check is required for this position.

Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment.
• Paid time off is accrued after 180 days (about 6 months) of employment.
• Fully work from home.