Field Application Service Manager, Customer Experience – IT

Role Overview

• Maximize the business value through ensuring effective alignment of IT systems and sustainable operations.
• Accountable for the IT projects /IT system operations in all aspects in terms of system life cycle management.
• Ensure that Service Management processes are in scope, i.e. Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management.
• For enhancing the accountable IT systems or new business requirements, lead the IT planning process.
• Develop service transition plans to ensure that delivered solutions are sustainable under the production environment.
• Initiate, lead, and support IT projects and their delivery in accordance with project goals, time scales and costs.
• Ensure that the team adheres to all standards under the AZ global IT Policies/Guidelines including ADF, SOP, quality, and compliance.
• Build strong strategic partnerships with the customer groups and senior stakeholders to identify the accurate customer forecasting, demand planning and effective operations of the IT solutions.

Requirements

• Graduate degree and relevant work experience in computer science or similar.
• 10 years+ experience in a similar or related role with a proven track record of delivering results and making the connections between technology and business benefit/value.
• Proven experience of IT projects, Deployment, Operation & Maintenance relevant to commercial systems of the global companies.
• Deploying business analysis techniques to enable business change, or complex systems operations.
• Experience of business demand intake, selection solution, implementing the solution and run the platform with continuous Kaizen.
• Project management experience with internal IT, business stakeholders and external vendors.
• Strong engagement, communication, and stakeholder management skills, including excellent presentation.
• Native or Business level Japanese.
• Business level English (meeting facilitation level).

Benefits

• AstraZeneca embraces diversity and equality of opportunity.
• We are committed to building an inclusive and diverse team representing all backgrounds.
• We believe that the more inclusive we are, the better our work will be.
• We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.