Key skills
CommunicationTime Management
About this role
Role Overview
- Log, assign, and monitor customer complaints and disputes
- Maintain the relevant complaints mailboxes
- Monitor daily reports for adherence to complaint handling procedures
- Identify data quality issues and communicate remedial actions
- Coordinate lessons learned and training sessions
- Support the Pacific Complaints Manager on various initiatives
Requirements
- Awareness of Australia and New Zealand regulatory frameworks, particularly related to complaint handling
- Highly organized and detailed oriented
- Excellent communication skills, both written and verbal
- Effective time management with ability to multi-task
- Ability to contribute effectively within a team environment
- Self-managed and motivated with a proactive attitude
Benefits
- Comprehensive benefits package focused on health, wellbeing and financial security
- Professional development opportunities