Serve as the primary point of contact for assigned customer accounts.
Develop strong relationships with customer stakeholders across business and technical functions.
Understand customer goals and align our solutions to their evolving needs.
Lead regular customer meetings and strategic discussions.
Monitor customer health and engagement.
Identify risks and opportunities to improve customer experience.
Support customers throughout their lifecycle, from onboarding through ongoing utilization.
Partner with customers to ensure they achieve value from their investment.
Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.
Communicate timelines, milestones, and changes effectively.
Coordinate resolution efforts for customer concerns and operational issues.
Serve as a customer advocate within the organization.

3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.
Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.

Customer Success Manager

Key skills