Digital Product Owner

Role Overview

• Owning one of the 3 digital front doors to Unum – UnumSync, UnumOnline and Help@Hand
• Be the first point of contact for your product, owning the change backlog to ensure the product functions day to day but is also built for the future
• Collaborate closely with the Journey Lead along with key stakeholders from Proposition, Operations, Distribution, Marketing and Technology to drive capability development in support of excellent customer experience
• Manage the scrum team delivery of supporting capabilities needed for execution of the roadmap, driving feature definition and keeping the teams focused on delivering what matters most
• Create, prioritise, and maintain backlog items, including features, user stories, and acceptance criteria
• Ensure the backlog supports both business priorities and long-term technical integrity
• Translate customer needs and insights into actionable development requirements
• Partner with Journey Leads and stakeholders to research, design, test, and implement digital solutions
• Drive development of digital propositions that enhance customer experience, engagement, and revenue growth
• Collaborate with business, IT, marketing, and external partners to deliver product outcomes
• Manage stakeholder relationships and facilitate clear, effective communication
• Gather and utilise customer feedback through surveys, interviews, focus groups, usability testing, and prototyping
• Develop and deliver strategic product roadmaps aligned to business objectives and IT delivery plans
• Define, monitor, and report on product KPIs, adoption metrics, and benefit realisation
• Stay informed on industry trends, customer needs, and market developments to shape product strategy
• Represent and promote the product externally with brokers, employers, and wider market stakeholders
• Support business case development, cost-benefit analysis, and strategic recommendations
• Ensure products and propositions comply with governance, regulatory, and customer requirements
• Lead and support cross-functional project teams to deliver against agreed timelines

Requirements

• Bachelor’s degree preferred, or equivalent combination of education and experience
• Strong verbal, written communication and presentation skills, including the ability to translate technical subject matter to nontechnical audiences
• Demonstrated success in progressive delivery of technical projects
• Proven ability to lead a team, influence with and without authority, challenge the status quo, and create a competitive advantage for the organization
• Product Owner certification preferred (PSPO and/or CSPO)
• Proven understanding of product management lifecycle and agile methodologies
• Experience in developing and understanding digital technology roadmaps including identification and understanding of technical requirements
• Strong interpersonal skills and track record of engaging with customers/ cross-functional stakeholders at all levels, in a wide variety of situations, and demonstrated ability to listen, influence, and relate to customers/stakeholders in their own language
• Proven ability to help inform leaders in making difficult decisions
• Creative thinker and problem solver who can confidently express complex ideas in an articulate, concise manner
• Demonstrates high levels of ownership and accountability
• Self-starter and ability to effectively chart a path forward in ambiguous situations or under a general direction
• Demonstrates the ability to champion change and support teams through change
• Able to effectively coach, mentor, and identify and address skill needs and gaps for continuous improvement of self and team.

Benefits

• Generous Bonus
• Pension scheme
• Life, medical and income insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on-site electric chargers.