Manage communication programs from initiation through deployment by coordinating all aspects of execution across multiple channels, including Direct Mail, Email, SMS, IVR, FAX, and LOC.
Develop and manage project schedules, estimates, and workflow tracking to support accurate, timely, and on-budget delivery.
Coordinate creative and data delivery to vendors and internal partners, troubleshoot execution issues, and ensure smooth program implementation.
Proof merged communications and maintain quality control standards to ensure accurate, compliant, and high-quality output.
Manage program expenses and validate invoices associated with communication execution.
Maintain SOPs, work instructions, templates, and execution requirements for the programs supported by the role.
Communicate with internal partners, customers, and vendors to facilitate the timely handling and successful execution of communications.
Report on communications executed and recommend process improvements that strengthen operational efficiency, consistency, and quality.
Support team training and adoption of updated standards and procedures as business needs evolve.

High School Diploma or GED
Prior experience in operations, communications, print, and/or marketing environments
3+ years of experience in an operations role with a strong emphasis on project management (preferred)
Strong organizational and project management skills
Effective time management and prioritization skills
Strong written and verbal communication skills
Strong quality control skills and attention to detail
Proven problem-solving skills and proactive identification of process improvement opportunities
Ability to manage multiple ongoing tasks in a fast-paced environment
Self-motivated and able to work independently within established guidelines
Adaptable and comfortable working in an evolving environment
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint

Analyst, Member Communication

Key skills