About this role
Role Overview
- Fulfill customer requests
- Resolve customer technical issues
- Respond to customer questions in a timely manner
- Ensure ongoing effectiveness of the desktop computing environment
- Event Management
- Service Request Fulfillment
- Incident Management
- Problem Management
- Access Provisioning
- Continual Service Improvement
Requirements
- High School Diploma
- Technical vocational training or equivalent work experience
- Minimum of one (1) year experience in Level 1 end-user support role
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Tuition support
- Matched retirement plans