Benefits Call Center Representative

Role Overview

• Answer inbound calls regarding pension and retirement benefit inquiries
• Assist participants with questions related to pension plans, payments, forms, and account information
• Research and resolve participant concerns professionally and efficiently
• Review and explain required documentation and next steps to callers
• Meet productivity, quality, and attendance expectations
• Collaborate with team members and leadership to ensure timely issue resolution

Requirements

• Previous customer service and call center experience
• Pension or retirement benefits experience preferred
• Strong communication and active listening skills
• Ability to navigate multiple computer systems and tools efficiently
• Strong attention to detail and ability to work in a fast-paced environment
• Ability to explain pension and retirement benefit information clearly and professionally
• Problem-solving skills with the ability to handle sensitive or complex inquiries
• Ability to multitask while maintaining accuracy and quality
• High school diploma or GED preferred
• Ability to pass required background screening and drug test

Benefits

• WEEKENDS OFF
• Paid training
• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Paid Time Off (PTO)
• Opportunities for growth and advancement
• Team-oriented work environment