Merchant KYB Support Associate

Role Overview

• Contact merchants by email, phone, or other approved communication channels
• Explain that their KYB process needs to be completed as part of Wolt’s compliance requirements
• Clearly guide merchants on which documents they need to upload
• Help merchants understand how and where to submit the required information
• Follow up with merchants who have not yet completed the process
• Check whether uploaded documents are complete and meet basic internal requirements
• Flag missing, unclear, or incorrect information to the relevant teams
• Use internal tools to track progress and keep merchant information updated

Requirements

• Fluency in English and Polish
• Strong communication skills and confidence in contacting merchants
• Ability to explain processes clearly and patiently
• Good attention to detail
• Comfortable working with documents and structured information
• Able to follow clear guidelines and internal processes
• Organized and able to manage multiple follow ups at the same time
• Professional approach when handling sensitive merchant information

Benefits

• A part time role with 20 working hours per week
• The opportunity to support an important compliance project across Wolt markets
• Hands on experience in merchant operations and compliance processes
• A collaborative team environment with support from Merchant Services and Compliance Operations teams
• A chance to build strong operational, communication, and process management skills