Key skills
CommunicationCritical ThinkingNegotiation
About this role
Role Overview
- Assist borrowers by negotiating and monitoring repayment arrangements
- Provides borrowers and authorized 3rd party representatives with detailed information about available repayment programs
- Counsels borrowers regarding the importance of repayment and the consequences of non-payment
- Researches and responds to borrower and employer correspondence
- Monitors accounts to ensure repayment is initiated as agreed to by the borrower
- Assists with transactional and demographic updates as required
- Participates in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process.
Requirements
- High school diploma or equivalent
- Preferred: Some college, up to or including an associate degree
- Two (2) years office experience in loan servicing, collections, customer service, customer contact center, financial services, or student loan environment
- Strong communication, numerical, analytical, critical thinking, and decision-making skills
- Proficient in written and verbal communications
- Strong understanding and ability to interpret and apply changing voluntary and involuntary repayment options
- Demonstrated ability to utilize software, scripts, run queries, and tools appropriately
- Demonstrated ability to prioritize work assignments and maintain activities within prescribed performance standards
- Strong negotiation and/or collection skills
- Strong, current knowledge of federal and state laws and regulations
- Intermediate Microsoft Office product proficiency.
Benefits
- Paid Holidays: 11 holidays + 1 floating holiday per year
- Comprehensive benefits package including health, dental, vision, and retirement plans.