Wholesale Account Coordinator

Role Overview

• Serve as the primary operational contact for International and Domestic retail partners and own all backend execution.
• Track the lifecycle of orders from entry to final delivery, ensuring timely and accurate execution.
• Manage new items and customer setup within retailer-specific systems and portals.
• Partner with National Account Manager and VP of Sales to support account growth and resolve order-related issues quickly and efficiently.
• Compile and analyze orderbook reports specific to key retailers' performance, identifying trends and opportunities.
• Participate in meetings with internal and external stakeholders and manage ongoing email communication.
• Follow the end-to-end order-to-shipment process, collaborating with our DC (Distribution Center) to ensure timely shipping.
• Work closely with operations and planning to track shortages and delays, communicating updates to the customer as needed to maintain a clean orderbook.

Requirements

• High School Diploma or GED equivalent
• 3+ years of wholesale/retail operations experience, preferably with direct exposure to Canada and/or other international retailers and markets.
• Hands-on experience coordinating International Direct Import programs is highly preferred.
• Strong working knowledge of EDI processes, supply chain logistics, and retail compliance.
• Advanced Excel skills; comfort with data analysis, reporting, and cross-functional collaboration.
• Self-starter with strong follow-through, ownership mindset, and the ability to manage multiple priorities.
• Detail-oriented and highly organized with experience managing chargebacks, PO flows, and item setup.
• Familiarity with retail launch calendars and compliance scorecards is a plus.
• Proficient in computer skills, with a strong command of relevant technology platforms.
• Ability to balance responsibilities in a dynamic and fast-paced environment.
• Strong project management skills with the ability to handle complexity and structure workflows.
• Effective communicator with strong follow-through and a commitment to ownership.
• Self-driven with excellent attention to detail and the ability to effectively multi-task.
• A solution-oriented mindset focused on enhancing processes and optimizing operational efficiency.

Benefits

• Employee discounts
• Health benefits include: medical, dental, vision, and mental health
• Disability insurance
• Life insurance
• Paid parental leave
• Tuition and professional development assistance
• Paid holidays
• PTO
• 401(k) with a company match and immediate vesting!