Field Clinical Engineer

Role Overview

• Provide remote and on-site technical support for BrioHealth's mechanical circulatory support systems, including participation in a 24/7 rotating on-call support program.
• Analyze device log files, alarms, pump waveforms, and system performance data to identify clinically meaningful changes in patient-device interaction.
• Troubleshoot hardware, software, and system issues remotely and during on-site clinical support.
• Monitor longitudinal device performance trends and identify changes related to patient-device interaction, pump function, and alarm conditions.
• Partner closely with R&D to expand product knowledge, improve system performance, and deepen understanding of device behavior under varying physiological conditions.
• Document technical findings, field observations, complaint trends, and product performance data to support continuous product improvement.
• Support clinical trial activities, including implant procedures, hospital-based patient support, and study execution in compliance with study protocols, regulatory requirements, and quality standards.
• Deliver product training and technical education to physicians, clinical staff, investigators, and internal teams.
• Support field activities including software updates, troubleshooting, hospital visits, and clinical site support as needed.
• Assist with complaint investigations by analyzing device performance data, evaluating returned products, and supporting root cause investigations.
• Develop deep technical expertise in BrioHealth's heart failure therapies and serve as a trusted product expert throughout the clinical and commercial product lifecycle.

Requirements

• Bachelor's degree in Biomedical Engineering or a related engineering discipline required; Master's degree preferred.
• 2+ years of relevant engineering, clinical, or medical device experience preferred.
• Experience interpreting technical system performance data and correlating device behavior with patient-specific clinical conditions.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to interpret complex technical and clinical data.
• Excellent communication and interpersonal skills with the ability to effectively collaborate with physicians, clinical teams, engineers, and cross-functional stakeholders.
• Ability to work independently in a fast-paced environment requiring sound judgment and timely decision-making.
• Willingness to participate in a 24/7 rotating on-call schedule.
• Ability to travel up to 25% for clinical support, physician training, and internal meetings.
• Preferred Qualifications: Experience supporting implantable cardiovascular devices, ventricular assist devices (VADs), mechanical circulatory support systems, or other Class III implantable medical devices.
• Understanding of cardiovascular physiology, hemodynamics, and heart failure management.
• Experience supporting physicians and clinical teams in cardiac surgery, ICU, heart failure, or mechanical circulatory support environments.
• Experience working within FDA-regulated medical device environments, including complaint handling, quality systems, and post-market support.