Chief Operating Officer

Role Overview

• The COO is the integrator and translator of our strategic vision into daily practice.
• Blend operational curiosity, critical thinking, a relentless drive for metrics-driven, technology-enabled operational excellence and hands-on execution skills.
• Bring together and align multiple stakeholders with varying perspectives, and goals into a cohesive operation that maximizes our impact on the organizations and communities we serve.
• Lead the business functions and is responsible for providing operational leadership, management and coordination across departments and identifies opportunities to enhance the access and care provided to members across programs.
• Optimize growth, mitigate risk, ensure compliance, and maximize profitability.
• Build and maintain relationships internally and externally.
• Motivate a multi-disciplinary team with a common goal of delivering extraordinary care to our members.
• Instill a culture that takes pride in providing extraordinary care to our members that results in reduced ED and inpatient utilization.
• Analyze financial and operating reports, forecast future performance, and make data-driven operational decisions that maximize top line growth and profitability while leading with the delivery of extraordinary member care.
• Work with other members of senior leadership, instill product management discipline linking contracts, financial modeling, data management, operating software, internal metrics and external reporting.

Requirements

• 10+ years of successful executive healthcare leadership experience, with at least 5 specifically in the managed care/value-based care industries serving Medicaid and dual eligible members.
• Multi-market oversight of remote careforce.
• Bachelor’s degree in health-related industry, business administration or finance (Master’s degree preferred).
• Possess a deep understanding of healthcare financial management, budgeting, and cost containment.
• Demonstrated success improving revenue and unit economics while driving profitability and maintaining high levels of employee engagement in fast growing organizations.
• In-depth knowledge and understanding of healthcare operations with emphasis on growth, forecasting, managed care and value-based care models.
• Exceptionally strong executive leadership profile with ability to effectively articulate vision and drive outcomes with a focus on collaboration and transparency and the ability to lead, develop, motivate and direct others to maximize efficiency and effectiveness while juggling competing priorities.
• Passion for operational excellence and enhancing operational workflows via technology solutions.
• Demonstrated ability to inspire, mentor, and scale culturally diverse operating teams.
• Exceptional communication skills and executive presence, with the ability to influence C-level leaders, teams, and external partners.
• Passion for rolling up sleeves and getting stuff done.
• Strategic thinker with curious nature and relentless drive that increases enterprise value.
• Bi-lingual English-Spanish preferred.

Benefits

• Monthly two day Executive Leadership Retreats plus other travel as necessary. (total estimate of 20 to 25% of time)