Serve as an admissions expert, advising students on appropriate CIEE programs based on their academic interests, goals, and eligibility
Provide hands-on guidance to students as they begin, complete, and submit their CIEE applications
Offer individualised support
Manage a high volume of communication (emails and calls) and respond to inquiries within one working day
Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process
Organise and host information sessions, webinars, tabling events, and classroom presentations to raise awareness about CIEE programs
Support the recruitment, training, and supervision of CIEE Student Ambassadors on campus
With the Manager of Institutional Relations, guide their outreach strategies and activities to generate and convert applications for CIEE Study Abroad programs
Work with Institutional Relations Managers to ensure alignment with partner institution goals and provide insights from the ground
Achieve personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership
Document call information and input data into the organisational CRM (Salesforce) to ensure seamless communication and progress tracking
Participate in regular training sessions to stay current on CIEE program offerings, policies, and tools

Bachelor's degree or international equivalent
Experience in student advising, customer service, higher education, or a sales-oriented field
Study abroad experience strongly preferred
High energy, positive, proactive, team-oriented, problem-solver
Strong interpersonal and communication skills; comfortable presenting to groups and working one-on-one
Strong attention to detail, exemplary problem-solving, professional written and oral communication skills, a service-oriented mindset, high aptitude for organisation, excellent time management skills, and ability to multitask
Ability to work independently and remotely as part of a team
Demonstrate initiative while also being open to feedback and taking direction when needed
Fluency in day-to-day computer use including Microsoft Office Suite and a willingness to use technology to improve performance
Flexibility and adaptability in a fast-paced environment
Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture
Valid US driver’s license

Paid time off and Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad and TEFL Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

Admissions Advisor

Key skills